Effective date: July 2, 2026
RCA Upholstery and Carpet Cleaning ("we," "us," or "our") operates the website rcacarpetandupholstery.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We keep it simple: we collect only what we need to respond to your inquiries and provide our cleaning services, and we never sell your personal information.
When you request a quote, leave a review, or contact us, we may collect the information you choose to provide, including your name, phone number, email address, city or town, details about the service you need, and any photos you upload of the areas to be cleaned. If you call or text us, we receive your phone number and the contents of your message.
Like most websites, our hosting provider may automatically log basic technical information such as IP address, browser type, and pages visited to keep the site secure and functioning.
We use your information to respond to quote requests, schedule and perform services, send confirmations and service-related communications, reply to reviews and questions, and improve our website and services. Photos you upload are used solely to assess the cleaning job and prepare an accurate quote.
We do not sell, rent, or trade your personal information. We share it only with service providers who help us operate — such as our website hosting provider (Vercel) and our email delivery provider (Resend), which transmits quote requests and confirmation emails — and only as needed for them to perform those functions. We may also disclose information if required by law or to protect our legal rights.
Our contact page includes an embedded Google Map. When you view a page with embedded third-party content, that provider (e.g., Google) may collect data about your visit subject to its own privacy policy.
We keep quote requests, correspondence, and related records only as long as needed to serve you, maintain business records, and meet legal obligations. You may ask us to delete your information at any time (see below).
You may contact us at any time to ask what information we hold about you, request a correction, or request deletion. To opt out of non-essential communications, simply reply to any email or text and let us know. Depending on where you live, you may have additional rights under applicable privacy laws.
Our website and services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect the information you share with us.
We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date.
Questions about this policy or your information? Reach us at info@rcacarpetandupholstery.com or (617) 406-8275.
